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Upskilling vs. Reskilling: A Guide for the AI Era
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Despite AI’s incursion, the workplace is still very much human. Yes, workflows are changing and jobs are being reshaped, but people are still the drivers of this change. And people with the right skills will determine an organization’s success. So, along with all the discussion and planning around using technology to improve efficiencies and outcomes, there is an equally, if not more, compelling human question: How do we help our people navigate AI-era change?
An important part of the answer is through continuing professional development. Whether it’s upskilling or reskilling, today’s Best Workplaces™ go beyond offering training as a perk and instead make skills development a strategic and cultural priority. They recognize that employees are legitimately worried whether their skills are still relevant and whether their role will change or even continue to exist. People across jobs and industries wonder: Does my organization see me as part of its future?
With these sorts of questions looming, traditional development opportunities like an occasional workshop or even an annual training day aren’t enough to alleviate people’s anxiety. What people need now is a culture of learning, adapting and experimenting in the face of change. They need regular discussions about growth opportunities and career direction; solid plans for acquiring the skills they need to be successful and confident; and a culture that supports them as they learn, adapt, practice, make mistakes, learn from those mistakes, and keep moving the needle forward.
Unsurprisingly, the 25 organizations on our Best Workplaces™ for Professional Development list are hitting the mark in these key areas as supported by almost 4,000 employee survey responses:
Commitment to LearningCommitment to AdaptationCommitment to Experimentation
93% agree they are offered training and development to further themselves professionally.92% agree they are given a lot of responsibility.
92% agree people quickly adapt to changes needed for their organization’s success.92% say management recognizes honest mistakes as part of doing business.
90% agree they celebrate people who try new and better ways of doing things, regardless of the outcome.
The payoff? Retention! 90% say they want to stay with their organization for a long time.
The key? Understanding that upskilling and reskilling are effective pieces within a broader culture of development.
What is Upskilling and Reskilling?
While these terms are often used interchangeably, they are different and they send different messages.
Upskilling
Upskilling – helps people get better at the work they already do.
A marketing manager learns generative AI to develop campaign ideas, better understand customer segmentation and analyze consumer data.
An electrician learns about the newest
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